How to improve customer experience for online shoppers

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Customer Experience

Consumers today have more places and ways to shop than ever. And they have increasingly shorter attention spans. So if you have an eCommerce business, and you want online shoppers to buy from you, you need to be able to quickly attract their attention – and make the shopping experience pleasant and easy.

Here are the few things that you need to know to increase more customers online:

1. Make sure your site loads quickly, whether on a computer or a mobile device.

2. Focus on navigation – and don’t forget about site search.

Also Read – Appear On the Front Page of Google!

3. Remember that a good photo can be worth a thousand words (and maybe a thousand dollars).

4. Less is often more when it comes to content.

5. Include customer reviews.

6. Use color psychology.

Also Read – Full Service Digital Marketing 

7. Let customers know if an item is in stock, or what the backorder date is, right on the product page.

8. Make it easy for customers to contact you, get a quote or sign up for email.

9. Offer live chat.

10. Provide a self-service option or FAQ page.

Also Read – Link Building & Content

11. Make checking out simple – and allow shoppers to save their carts.

12. Offer free shipping.

Emobilize Administrator monitors all the reported bugs and improves User Experience.

 

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