If you are not satisfied with our Software or web development/hosting services, we can issue full or partial refund within 10 Days (Ten Days) of the purchase. If E-Mobilize Limited, resolves or replaces the product/services as per customer satisfaction in that case the purchase will not be refundable. Notwithstanding this E-Mobilize Limited may, at its sole discretion and on a case to case basis, agree to a refund of charges after deducting fees for servicing the Customer.
In case you are not satisfied with the product/service and we have not been able to resolve even then you are entitled to a full refund no questions asked. In case we're not able to fix even one of your issues your complete amount would be refunded. In case we're able to fix even one issue you're not entitled for a complete refund. We would deduct a minimum of (£50 or 50% of the total charged amount, whichever is higher) x number of cases resolved by us, and refund back the rest amount.
Subscription based plan: you can ask for full refund if none of the issues are fixed within 15 days after registration. If one or more issues are fixed and customer still wants refund of his/her amount before time period mentioned in the agreement then partial refund will be done, after subtracting the service charge on fixed issues.
All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, if levied in your country. We don't store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly/annual plan to an incident based plan (applicable only for web development and hosting services) we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.
Right to Refuse, Suspend or Terminate Service
We reserve the right to refuse, terminate, or suspend service to any user for any reason we deem, in our sole discretion, to do so, without any prior notice. Typically, we will suspend, terminate or refuse service if we determine that a user is using our a product in an improper or illegal manner, providing indecent or obscene content, violating the rights of privacy or publicity, violating the civil rights of others, conducting actions that defame a third party or entity, are publishing hate or intolerant material, or are threatening or harassing others. However, we may also suspend, refuse, or terminate service for any reason that we, in our sole discretion, consider appropriate to do so.
E-Mobilize Limited is always there to help you in different ways. We appreciate that before filing any issue directly from bank; kindly give us a call or email to make the final settlement on mutual understanding.